Membership Manager

Job Introduction

Membership is one of the flagship Individual Giving products at Diabetes UK. We have around 80,000 amazing members who are changing the future of diabetes by helping to fund our work, including research that we hope will one day lead to a cure. In return, we provide the latest information on diabetes from our team of specialist nurses, dietitians and other experts via our exclusive membership magazine, Balance, and online communications channels.

We have seen membership move from strength to strength over the last few years, and we believe that there is potential for us to continue growing and developing the product. You will help us achieve this by managing and improving the day-to-day membership experience; driving retention via engaging campaigns and improving processes to ensure they are all user-focussed.

Interviews: W/C 22 November (online)

Second stage interviews: 29 November (face to face at Wells Lawrence House, London)

Role Responsibility

You will lead on day-to-day supplier management, ensuring retention and engagement campaigns are executed efficiently, on-brand and within budget. Effective stewardship is very important to the membership programme so it’s essential that you have an eye for good design, can recognise good copywriting, and confidently brief an agency.

You will work with internal teams to ensure data integrity, and you will be the membership champion for the replacement CRM project. You will not have line management responsibility, but you will spend time supervising the work of the membership executive to make sure data is handled compliantly, and that everything we do is user-focussed.

The rest of your time will be spend supporting the Senior Membership Manager with strategy, budgets and development of the membership product to drive recruitment, retention and engagement.

The Ideal Candidate

You will have experience of working in an Individual Giving team and be able to demonstrate a solid track record in project managing inspiring campaigns which are evidence-based and data-driven. Ideally you will have experience in working on CRM, IT, or data projects. The ability to work cross-organisationally to meet deadlines and targets is essential, as are excellent communication and relationship building skills. You’ll be comfortable working to KPIs and will take pride in your work as well as enjoy being part of a team.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK