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Creative Services Manager - 12 Month Fixed-Term Contract

Please Note: The application deadline for this job has now passed.

Job Introduction

As our Creative Services Manager, you will play a vital role in supporting the delivery of our ambitious and exciting plans for growth in 2024. You will manage all outsourced work, taking the lead on building and the stewardship of our creative roster of freelancers and agencies. Who will work alongside our talented multi-disciplinary in-house team to create work that has impact and helps us achieve our ambitious goals. Working with colleagues across the charity, you will provide expert guidance and support for the successful and smooth delivery of outsourced and self-service system projects.

Championing our brand and our processes, you’ll be central to ensuring all outsourced work is of a consistently high standard so that people living with or at risk of diabetes feel supported, heard and inspired to engage with us.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview dates

Stage 1: TBC

Stage 2: TBC


Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful:

  • To view a full list of accepted documents and the checks employers are required
    to make click here
  • To view guidance on proving your right to work to an employer click here

If you have any questions, please contact


Role Responsibility

This role sits at the heart of the Brand and Creative team. It is central to the delivery of outsourced projects and management of outsourcing creative work across the charity, through external suppliers and our self-service systems and templates.

You will create and oversee a comprehensive, high-quality roster of creative freelancers and agencies for use across the charity. You will build effective working relationships with them so we can trust them to add value, save us time and money and deliver great creative.

You will support the delivery of outsourced projects through project coordination and reviewing briefs, overseeing the creative team’s workflow, championing the Marcomms processes and monitoring the creative team’s capacity.

The Ideal Candidate

We are looking for someone excited by the opportunity to shape a new role pivotal to the charity’s ambitious plans. You will have a deep understanding of what makes creatives tick and how to help them create their best work and bring our cause to life creatively.

You will have exceptional project management skills, have multi-tasking down to a fine art and be a real self-starter. You will be driven to identify opportunities to improve processes and ways of working to positively impact efficiency and relationships.

You will thrive in a busy, creative environment, showing a positive, calm and collaborative attitude, with a willingness to get stuck in when there is a problem to be solved. You will enjoy working as part of a team and be proactive and confident in building and nurturing internal and external relationships.

If this sounds like you, this is your opportunity to make a real difference for a great cause.

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.


Diabetes UK

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