Data Insight Analyst

Job Introduction

At Diabetes UK, we are transforming how we use data to achieve our ambitious goals. With the launch of a new CRM and the creation of a dedicated Data & Insight team, this is an exciting time to join us. Our mission is to embed data-driven decision-making across the organisation, and we need an experienced analyst to help turn complex information into actionable insight, working with teams to constantly improve what they deliver and new ways to meet our customer’s needs.

As a Data Insight Analyst, you will help shape how we engage audiences, optimise customer experience, and deliver with impact against our strategic ambitions. You will work closely with colleagues across the charity, acting as a trusted partner from initial “hypothesis led” briefing through to insight-based actionable recommendations. Your analytical expertise and compelling story-telling will help us maximise both our impact and stickiness with people living with diabetes and their journey to remission; and identify how we increase loyalty of donors to increase income revenue through activities such as increasing share of wallet or how to increase propensity to start donating.

Role description:

In this role, you will apply advanced analytical techniques, including statistical modelling and machine learning, to generate insights that optimises activity, drive growth and inform strategy. You will help make data accessible and easy to interpret, training colleagues to manipulate reports so they can self-serve. You will embed a self-serve culture by also creating performance dashboards, reports, and visualisations Power BI and SQL or FastStats.

You will champion the importance of data governance and quality while promoting customer understanding, engagement and experience. You will strive to automate insights and stay ahead of emerging technologies like AI to deliver faster, smarter insights.

The ideal candidate:

We are looking for someone with experience in a company (financial/fmcg/retail) or charity analysing data to deliver insight which drives impact, engagement, and efficiency. Experience of analysing customer loyalty data or customer journey data would be a distinct advantage. You will be experienced in translating complex (and sometimes disparate) data into clear, actionable recommendations for non-technical audiences.

You will have strong technical skills in Power BI, excel, SQL and experience of working with CRM systems - ideally Microsoft Dynamics 365.  Experience of FastStats and MS Fabric would be an advantage.  Knowledge of predictive modelling, data protection and data governance is essential, along with a collaborative approach and the confidence to challenge assumptions using evidence.

Recruitment additional notes:

For further information about the role please refer to the job description at the end of the page.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

Interview date: 19/01/2026

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and a DBS check if applicable for this role.

To view a full list of accepted documents and the checks employers are required
to make click here 

To view guidance on proving your right to work to an employer click here 

If you have any questions, please contact recruitment@diabetes.org.uk

Package Description

We have some amazing benefits available which we are proud to be able to offer. We have a health cash plan available, early finish Fridays, access to an incredible Learning and Development offer, and much more. Please refer to the job description pack to find out more about what benefits you can access if you become an employee of Diabetes UK.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

Our commitment to Equity, Diversity, and Inclusion

Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.

To find out more about what we do, check out our website.

Diabetes UK