Audience Engagement Manager (Maternity Cover)

Job Introduction

Job Title: Audience Engagement Manager

Contract: Maternity Cover - 9 - 12 month FTC

Hours: 35 (4 day week part-time possible)

Location: London with hybrid working

We ask colleagues to spend at least one day a week in the office, with more time in person  when this supports effective collaboration or the needs of the Charity.

Salary: £48,626 - £54,029 - Band 4

Closing Date: 22 November 2026

Interview Date: 1 December 2026 (In person - London office)

About the Charity

We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed.  

But there’s so much more to do – and you can be part of it. 

Summary of role

Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we profitably generate sustainable income to fund it. As product owners of system and analytics data layer (data hub) we have deep insight into how our customers interact with the charity.  We are also guardians of our a new CRM system and also our customer and market research data (donors and people at risk of or living with diabetes) and provide insight into what customers expect from us.

This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in customer research and insight, customer journeys and customer segmentation to find ways to increase customer loyalty to a forward-looking organisation we want to hear from you. You will be across the organisation to ensure we have best in class understanding of our customers expectation of, and satisfaction with, the products services provided by the charity and the user experience with Diabetes UK.  You will be pivotal in creating a culture of customer centricity and developing engaging, relevant and value creating customer journeys for our supporters, donors and beneficiaries.

The successful candidate shall have proven experience in team management, customer segmentation, customer research (qual & quant) and developing and executing customer journeys so that we can empower stakeholders to understand their customers (and prospects) through a combination of self-serve research library,  A.I. persona’s and audience segmentation that will lead to smoother customer experiences that increases customer loyalty and life-time value.

 You can find full details in the job description. 

Benefits

We offer a range of benefits, including a health cash plan, early finish Fridays and access to a strong learning and development offer. You can find full details attached below. 

Our commitment to Equity, Diversity, and Inclusion

Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. 

As a Disability Confident Committed employer, we guarantee an interview to disabled candidates, who meet the minimum criteria and disclose this in their application. 

Employment Checks 

Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required. 

How to apply  

To apply please click on the apply button. If you have any questions, please contact recruitment@diabetes.org.uk 

Diabetes UK