Supporter Retention Manager

Job Introduction

Supporter Retention Manager

Contract: Permanent

Hours: 35 

Location: London with hybrid working

We ask colleagues to spend at least one day a week in the office, with more time in person  when this supports effective collaboration or the needs of the Charity.

Salary: £36,932 - £41,035

Closing Date: 8 November 2026

Interview Date: 19 November 2026 (In person - London)

About the Charity

We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed.  

But there’s so much more to do – and you can be part of it. 

Summary of role

We have an exciting opportunity for an experienced individual giving manager to join our retention and membership team. This team oversees the retention of our members and donors, who make so much of our work possible. 

You'll lead appeals and raffles which bring in vital funds. You'll also help develop our recently relaunched regular giving product and work closely with colleagues across the organisation to ensure we're guided by data and insight. You'll help to improve our net income while also ensuring our individual giving activities are legal, ethical and on-brand. 

We're looking for someone with experience in individual giving or membership retention and who has a strong understanding of the fundraising landscape across UK charities. You'll need to be a good relationship builder, able to see the bigger picture and happy to use your influencing skills to help make sure fundraising is at the heart of everything we do.

You can find full details in the job description. 

Benefits

We offer a range of benefits, including a health cash plan, early finish Fridays and access to a strong learning and development offer. You can find full details attached below. 

Our commitment to Equity, Diversity, and Inclusion

Diabetes UK is committed to equity, diversity and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from people from global majority backgrounds and disabled people, who are currently underrepresented at Diabetes UK. 

As a Disability Confident Committed employer, we guarantee an interview to disabled candidates, who meet the minimum criteria and disclose this in their application. 

Employment Checks 

Offers of employment are subject to evidence of eligibility to work in the UK and satisfactory references. Where relevant, a criminal background check will also be required. 

How to apply  

To apply please click on the apply button. If you have any questions, please contact recruitment@diabetes.org.uk 

Diabetes UK