Youth and Family Event Participant Coordinator

Job Introduction

As the Youth and Family Event Participant Coordinator, you will support our programme of life-changing Type 1 Events – Type 1 Family Weekenders and Type 1 Residential Camps. You’ll support the parents and carers of children and young people with type 1 diabetes with everything they need to attend an event – from coordinating their registration forms, to answering their queries, to collecting their feedback. You’ll support the Event Officers with delivering each event onsite, going above and beyond to deliver the most impactful events to support children and young people to live well with type 1.

Interview Dates:  6 & 7 April 2022 (face-to-face in our London office)

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

Role Responsibility

As the Youth and Family Event Participant Coordinator, you will be the first point of contact for parents and carers of children and young people with type 1. You’ll support them throughout their participant journey with us, providing outstanding customer service at all times. You will make sure all records are kept updated and all deadlines are met. You will attend the Type 1 Family Weekenders and Residential Camps, working with families, staff, and volunteers onsite. And you will be responsible for managing the event resources all year round.  

The Ideal Candidate

The ideal Youth and Family Event Participant Coordinator will be organised and enthusiastic. They will be comfortable managing and updating records, and communicating with a huge variety of people in writing, on the phone, and in person.

The ideal candidate will have a passion for supporting children, young people, and their families to reach their full potential. The role is suitable for a recent graduate or someone looking to take their first step into the charity sector – as well as candidates with previous charity experience.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK