Website Product Owner

Job Introduction

As Product Owner of our website, your role will be pivotal to how people find out about the condition and what they do next.  You’ll continually champion and evolve an online experience that makes learning more about diabetes accessible and compelling.  With our end user audiences ranging from people with diabetes to those at risk, healthcare professionals, volunteers, campaigners, fund-raisers and researchers, you’ll have the passion and expertise to create easy-to-use and engaging customer journeys for all. You’ll proactively identify opportunities to increase reach and awareness of our digital content and media activities, engage visitors to stay for longer on the site, discover more about the condition and more about the charity. Strategic and innovative, you’ll be a skilled problem-solver, guided by insights and analytics, in planning and delivering iterative, end-user focused improvements.

1st stage Interviews: 15 or 17 April 2019

2nd stage Interviews: 24 April 2019

Role Responsibility

• Lead the strategy for optimising the website experience around our users and our cause, liaising with wider digital and internal teams to align plans and changes alongside other platforms to achieve our vision.
• Develop a roadmap of on-going digital improvements, based in insights and analytics, to ensure that charity and end-user requirements are being met, if not exceeded.
• Produce and develop the plan to drive up engagement and conversions, including taking ownership of the Diabetes & Me content curation tool, ensuing journeys are optimised, accurate and that consistent taxonomy tagging is in place and project managing new developments.
• Manage a range of internal and external stakeholders to ensure you have both a deep understanding of the problems that the website can help solve and also to keep key colleagues informed and on board, as new developments are rolled out.

The Ideal Candidate

• Knowledgeable, experienced and passionate about website development.
• Interested in design, usability and accessibility.
• Excellent interpersonal skills and the ability to work with and influence staff at all levels.
• Proven project management skills including project planning, time management, budget setting and monitoring, supplier selection and management, implementation and evaluation.
• Interested in making a difference to the lives of people affected by – or linked to – diabetes.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance
• Cycle to work scheme

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.7 million people in the UK living with diabetes, and there are 3.8 million people diagnosed with diabetes in the UK. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.7 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to actively support this commitment.

Diabetes UK recognises and respects the value and diversity of all.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK