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Volunteer Support Officer

Job Introduction

We have a strategic commitment to growing the engagement and support of volunteers across all parts of the organisation. A key objective for the overall Volunteer Development Team is to support, develop and grow our network of volunteer led local groups and communities. Local groups form a part of Diabetes UK, but have their own names, are financially self-sustaining, and are all run locally by a committee of volunteers, community groups generally have one lead volunteer and may require additional support from the national or regional volunteer team.  

Other key volunteer roles that are supported locally include those that are engaged in running awareness events, undertaking speaking engagements, risk assessments, campaigning, supporting office activity and on occasion fundraising.

The post holder will provide effective support to the Volunteer Development Manager in the delivery of volunteering in the South East Region including taking the lead in coordinating certain areas or work and projects.

Interview Date: Thursday 29 August

Role Responsibility

  • To recruit, train and support volunteers across the region
  • Identify opportunities and promote volunteering opportunities within the region
  • Run events e.g, Volunteer Conference and Networking Days and projects defined by the Line Manager
  • Work with members of the Regional/National office and other Diabetes UK teams to source local volunteers.
  • Work with other teams to co-ordinate volunteers being involved in awareness events, risk assessments and other events including supporting/attending events where appropriate.
  • Keep up to date with Diabetes UK volunteer policies and guidelines and ensure volunteers are informed and adhering to relevant practices incl safer recruitment and Keeping safe and legal.
  • Assist the development of existing Diabetes UK groups and people wanting to set up new groups

The Ideal Candidate

  • To be able to manage and prioritise a varied and busy workload
  • To have excellent customer service skills
  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with volunteers and colleagues across the organisation

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK

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