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Volunteer Support Officer - London

Please Note: The application deadline for this job has now passed.

Job Introduction

The Volunteer Support Officer is a key role within the small London Regional team as it provides support for all the volunteers and support groups in Greater London. 

Volunteers are vital to help deliver what we need to do to increase public awareness about the prevention of type 2 diabetes and are a key part of the Living Well Outcome in our strategy to help inform those with diabetes about the services and support we offer. 

During the pandemic our volunteers have continued to support others with on-line meetings and support, but our face-to-face meetings are now beginning to open up. Our support groups are a lifeline to some people living with diabetes. 

Our volunteers come from the many different communities that make up London; some are students, some work closely with their local community organisations, all are passionate about making a different to those at risk of type 2 diabetes and those living with the condition. 

Interview: 2 February 2022 (via Teams)

Role Responsibility

The Volunteer Support Officer is the first point of contact in the region for people wishing to volunteer as well as providing day-to day administrative support to ensure that volunteers’ details are kept up to date on our Volunteer Management System. 

As Volunteer Support Office you would report to the Volunteering and Outreach Manager and work closely with the Engaging Communities Officer and the rest of the London Regional team to match volunteers to appropriate events and activities.  

The key areas of activity are recruiting, training and ongoing administrative support of our volunteers. You would be organising events for volunteers as part of the role and with the easing of Covid restrictions meetings with volunteers will increasingly be face to face. 

 There will be some travel across Greater London and occasionally outside of London to meet with colleagues. There is some evening and occasional weekend working.

The Ideal Candidate

You will be able to build relationships with a wide range of people from many different communities and external organisations. You will be enthusiastic, self motivated and used to working to deadlines in a small team. It is vital that you have excellent communication and administrative skills. Your IT skills mean you are able to use a range of platforms and tools to support on-line meetings.  

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful:

  • To view a full list of accepted documents and the checks employers are required to make click here
  • To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk   

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.


Diabetes UK

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