Volunteer Support Officer - London

Job Introduction

The Volunteer Support Officer is a key role within the small London Regional team as it provides support for all the volunteers and support groups in Greater London. 

Volunteers are vital to help deliver what we need to do to increase public awareness about the prevention of type 2 diabetes and are a key part of the Living Well Outcome in our strategy to help inform those with diabetes about the services and support we offer. 

During the pandemic our volunteers have continued to support others with on-line meetings and support, but our face-to-face meetings are now beginning to open up. Our support groups are a lifeline to some people living with diabetes. 

Our volunteers come from the many different communities that make up London; some are students, some work closely with their local community organisations, all are passionate about making a different to those at risk of type 2 diabetes and those living with the condition. 

Interviews: w/c 26/11/2021

Any face to face interviews will be taking place at the Wells Lawrence House - London

Role Responsibility

The Volunteer Support Officer is the first point of contact in the region for people wishing to volunteer as well as providing day-to day administrative support to ensure that volunteers’ details are kept up to date on our Volunteer Management System. 

As Volunteer Support Office you would report to the Volunteering and Outreach Manager and work closely with the Engaging Communities Officer and the rest of the London Regional team to match volunteers to appropriate events and activities.  

The key areas of activity are recruiting, training and ongoing administrative support of our volunteers. You would be organising events for volunteers as part of the role and with the easing of Covid restrictions meetings with volunteers will increasingly be face to face. 

There will be some travel across Greater London and occasionally outside of London to meet with colleagues. There is some evening and occasional weekend working.

The Ideal Candidate

You will be able to build relationships with a wide range of people from many different communities and external organisations. You will be enthusiastic, self motivated and used to working to deadlines in a small team. It is vital that you have excellent communication and administrative skills. Your IT skills mean you are able to use a range of platforms and tools to support on-line meetings.  

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK