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Volunteer Programmes and Operations Manager

Job Introduction

This is a pivotal role within Diabetes UK. As a key member of our Central Volunteering Team you will lead elements of the Volunteering Strategy to develop and embed new initiatives across the organization whilst maintaining effective relationships with colleagues across the different directorates.  You will have responsibility for managing, overseeing and reporting on operational activity and performance, as well as managing the support we offer to individual volunteers and volunteer-led Groups across the UK, ensuring that we improve our offer to volunteers and people living with diabetes. 

Interviews: 4 September 2019 (in London)

Role Responsibility

  • Lead key elements of the 2019 volunteering plans which contribute to the delivery of the organisation’s Volunteering Strategy.
  • Manage existing volunteering projects within existing timeframes
  • Lead on key operational areas of volunteering, including the implementation of Diabetes UK’s processes and resources to support staff to effectively recruit and manage volunteers  
  • Represent volunteering on organisational wide planning groups 
  • Develop, manage and embed the Diabetes UK Volunteer Journey across the organisation ensuring volunteers are engaged and supported throughout their time with us from recruitment to exit.
  • Lead and deliver a range of activities and initiatives, in line with the Volunteering strategy so we effectively develop Groups, Communities and networks across the regions and nations. This includes supporting the Head of Volunteering in developing and rolling out new plans and engaging with key external stakeholders. 
  • Manage and develop the volunteering tracking, monitoring and reporting system, analysing monthly/quarterly activity data and producing reports, for the Head of Volunteering, which highlights themes, trends and issues.
     

The Ideal Candidate

  • Demonstrate excellent project management skills, the ability to remain calm under pressure and balance conflicting priorities to deliver projects
  • Analyse activity data and interpreting this to highlight trends and themes in activity and performance
  • Demonstrable the ability to build relationships and to motivate and influence a wide range of audiences including paid colleagues, and volunteers, including experience of working across many teams within a multi-site organization
  • Manage, coach and develop staff
  • Work flexibly - outside of normal office hours and weekends on occasion, and able to travel throughout the UK
     

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK

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