UX Consultancy Lead

Job Introduction

Diabetes UK is seeking a UX Consultancy Lead to oversee the development and build out of our UX Consultancy business. Building upon our existing UX Lab and Participant Recruitment capabilities, the UX Consultancy Lead will help to create a full spectrum UX consultancy business, specialising in servicing clients in the charitable and digital health spaces.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview Date: 29 November 2023 (face-to-face in London)

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required
  to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact Recruitment@diabetes.org.uk

Role Responsibility

The UX Consultancy Lead role will be highly varied, but with the main objective of successfully building out a profitable UX Consultancy agency through winning and delivering against UX consultancy contracts for external clients. Leveraging the network of the wider organisation, furthering relationships with our existing clients and exploiting their own commercial relationships, the UX Consultancy Lead will seek to build a credible portfolio of advisory work and presence in the industry that will allow Diabetes UK to establish a UX consultancy brand that can operate independently of its parent. In addition to this core responsibility, it is also expected that the UX Consultancy Lead will be actively involved in enhancing the UX maturity of the overall organisation, helping to revolutionise the approach of internal teams, and to progress the capabilities of the existing Participant Recruitment and UX Lab offerings. The role will require strategic thinking and innovation to seek out and exploit opportunities for long term growth. Likewise, it will involve management responsibilities, including initially the direct report of the UX Lab Supervisor and the intention for further headcount growth as the business succeeds. Whilst prioritizing external client work. We expect the UX Consultancy Lead role to offer a unique opportunity to combine the independence to build a new and open-ended business with the powerful support of one of the UK’s largest charities.

The Ideal Candidate

Our preferred candidate will be an enthusiastic self-starter, with proven senior consultancy experience. They will be familiar with the full spectrum of UX consultancy projects, and able to confidently engage with senior clients on research, strategy, asset audit, accessibility and design thinking. They will be comfortable running workshops and sprints. They will be capable of pro-actively driving the business forwards, and of carrying internal stakeholders with them.  

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK