UX Consultancy Lead (2 year fixed-term contract)

Job Introduction

Digital technology is central to the way that many people manage their diabetes and we at Diabetes UK want to ensure digital products are built with them in mind. 

To do this we are setting up an UX consultancy offer which will be an income generating business unit aimed at supporting digital health start-ups better understand the needs of people with diabetes and other long-term conditions

As the UX consultancy lead, your role will be to ensure this exciting new commercial venture is successful. You will be an entrepreneur, responsible for establishing a successful start-up, made possible by investment from Diabetes UK. 

Interviews: 7 March 2022 (face to face at Wells Lawrence House, London)

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk   

Role Responsibility

In 2022 your focus will be setting up the UX participant recruitment offer, supporting start-ups with access to people with diabetes to test their products and services.  You will be responsible for everything from generating leads, landing sales, liaising with clients, and sourcing users for their tests. 

You will also establish a series of networking events for those working in digital health, which will provide an opportunity to market the UX consultancy to potential customers.

In 2023 you will be joined by a UX consultant allowing us to develop a full UX consultancy offer specialising in supporting the development of digital health products aimed at people with diabetes or with other long-term conditions.

The business will need to be financially self-sufficient by the end of 2023 so you will be tenacious and focused on the ambitious targets we have set for this venture.

The Ideal Candidate

The ideal candidate will be entrepreneurial and focused on ensuring this new start-up delivers our ambitious KPI’s and income targets.

You will receive guidance from the Head of Digital and others at Diabetes UK, but we are looking for someone who is motivated, creative, and able to define and manage the work necessary to achieve our ambitions for the UX consultancy.  

Ideally you will have some experience of the UX consultancy market, maybe in a management/sales/client representative capacity but this isn’t essential. 

What is essential is an entrepreneurial mindset and evidence of building new teams, services, products, or companies from scratch.

You will have highly developed sales and negotiation skills and be comfortable in influencing others and building relationships both internally and externally.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays, increasing to 30 days in your first 5 years here. Pro rata’d for those on part time hours or fixed term contracts.
• Generous pension provision, life assurance and income protection insurance
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out-of-pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and agile working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Access to Remote GP, physiotherapy, mental health support, and much more
• Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Home office season ticket (to help you spread the cost of any equipment or furniture you wish to purchase)
• Excellent Family-friendly and Carers policies, e.g. generous maternity, paternity, and neo-natal policies – considerably higher than statutory leave and pay
• Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Very active social scene including sport teams, gardening and other activities which we are delighted have continued remotely during the pandemic 
• We have a variety of well-being sessions throughout the year

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK