Type 1 Events Service Manager

Job Introduction

The Type 1 Events Service Manager will lead an innovative service team and oversee the annual programme of events and activities to support people living with Type 1 Diabetes - including children, young people, families and adults. The Type 1 Events Service Manager will manage services efficiently, effectively and economically whilst in line with best practice and adhering to legislative requirements [data protection, safeguarding and health and safety]. Based on insight and feedback, you will seek to develop and continuously improve what the Type 1 services offer and help develop any new services.

Interview Date: 23 October 2019 and 25 October 2019 

Role Responsibility

• Manage a programme of events and activities across the UK to provide information and support to a range of Type 1 audiences.
• Collaborate with teams and internal stakeholders across the charity developing excellent relationships.
• Collaborate with and oversee the work of the T1 Project Leads to ensure that each event is successfully planned and delivered according to a high standard and in line with all event procedures.
• Oversee the ‘volunteer journey’ for all volunteers on the events, ensuring they have a positive volunteering experience and that they are managed in line with charity-wide standards.
• Oversee the ‘participant journey’ for all participants on the events, ensuring they achieve the outcomes specified for the event and receive excellent customer service.
• Work closely with the Type 1 Programme team to strategically develop the Diabetes UK offer for people living with and affected by Type 1 diabetes.
   

The Ideal Candidate

• Lead the management and delivery of a programme of services and/or events for children, young people, and adults 
• Inform and shape ongoing service development based on insight and feedback
• Demonstrate ability to interact effectively with a wide range of people including volunteers
• Manage a busy workload with competing deadlines 
   

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK