Supporter Engagement Manager

Job Introduction

Audiences are changing, and we are changing too.

We need someone to help us put people at the heart of what we do, ensuring that we understand and listen to the people we support and support us, embracing their concerns, and giving them what they need. In response, we aim to build a loyal and engaged community whose financial and non-financial support will help us prevent diabetes, improve care, and find a cure for diabetes, creating a world where diabetes can do no harm.

Interview Dates: 17 & 20 May 2019

Role Responsibility

We are on the hunt for a talented Supporter Engagement Manager with knowledge of fundraising and marketing. You will focus on helping develop long-term, two-way relationships. You’ll champion an organisational-wide audience model, develop engagement strategies and journeys, and support in improving data collection, systems and processes.

The role sits within the Strategic Marketing team, who are dedicated to building a strategic and coherent approach to marketing across Diabetes UK, which builds and deepens engagement with the public. The role offers you the chance to work across the organisation, with a focus on supporting the fundraising team to ensure supporter engagement is optimised for fundraising.

The Ideal Candidate

An excellent big picture thinker, excited by the chance to drive change. You will have knowledge and experience of digital marketing, database marketing, audience segmentation and engagement strategies and journeys. This is an exciting opportunity for an experienced fundraiser or marketer to drive our new approach to supporter engagement and income generation.

You’ll be comfortable in testing and evaluating new approaches across a range of online and offline channels. You’ll be confident using data to drive your decision making. You’ll be audience focused and have an eye for new opportunities. You’ll be able to build strong relationships with colleagues and to use your expertise and credibility to influence their thinking. If this sounds like you and you’re excited by the challenge don’t delay in applying for this exciting role.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance
• Cycle to work scheme

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.7 million people in the UK living with diabetes, and there are 3.8 million people diagnosed with diabetes in the UK. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.7 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to actively support this commitment.

Diabetes UK recognises and respects the value and diversity of all.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK