Supporter Development Manager

Job Introduction

Reporting to the Senior Supporter Development Manager, the Supporter Development Manager is primarily responsible for retaining and developing our existing supporters. The role is essential to the charity’s aim of providing excellent experiences for our supporters that deepen engagement and maximise the support we receive to fund our life-changing work.

This role is directly responsible for implementing the supporter development strategy and plan to promote a variety of product areas including gaming (raffle and lottery), regular giving and cash donations. The post holder will deliver ‘warm’ supporter development campaigns and activities to maximise net income and provide supporters with a meaningful supporter journey.

Interview Date(s): Monday 25 & Tuesday 26 October 2021

Role Responsibility

The successful applicant will join a successful team responsible for optimising established campaigns as well as looking to innovate and develop the retention programme.  

You will be an experienced fundraiser, with a track record of meeting ambitious fundraising targets and employing a range of retention techniques.

You will quickly build excellent relationships within Diabetes UK and with supporters and have a strong commitment to outstanding supporter care.

You’ll help us continue to adapt and optimise our fundraising through the challenging environment created by covid-19. We are looking for a professional and knowledgeable fundraiser to support the delivery of our strategy. This is an exciting time to join us in delivering on our commitment to create a world where diabetes can do no harm.

The Ideal Candidate

As the Supporter Development you’ll be able to demonstrate a solid track record of direct marketing and delivering successful campaign activity, as well as having excellent communication and project management skills alongside a good understanding of data and segmentation.

You are organised and have experience of leading on multiple projects, with a clear focus on optimising and improving delivery at every opportunity.

You’ll have experience of managing various workstreams and will be able to produce high quality work to meet deadlines and targets, ensuring we are always delivering high performing activity.

We are committed to providing an excellent supporter experience and you will bring a breadth of knowledge and ideas to help us connect with diverse audiences and continue to retain and develop our supporters.

The successful applicant will also need to be an advocate for Development and Individual Giving by working with the Senior Supporter Development Manager to promote our activities to key stakeholders and the wider charity and identifying opportunities.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk   

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK