Supporter Care Advisor (12 Months Fixed Term Contract - Part Time)

Job Introduction

Join us as a Supporter Care Advisor at Diabetes UK. Our Supporter Care Advisors play an integral part in a team delivering a first class customer service. We are responsible for being the first point of contact for supporters, handling a wide range of enquiries via phone, email, web chat, social media and more. We are looking for enthusiastic and empathic individuals who put people living with or affected by Diabetes at the heart of everything we do.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview date: Thursday 27 February 2025 and Friday 28 February 2025

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

To view a full list of accepted documents and the checks employers are required
to make click here

To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact recruitment@diabetes.org.uk

Role Responsibility

In this dynamic role, you’ll be at the forefront of capturing supporter data and feedback to help us identify trends and new ways of working. We also provide a self-empowerment support service so we can offer assistance to people affected directly, or indirectly by Diabetes in their time of need.

You will communicate with supporters via phone call, email, web chat and on social media on a day to day basis. Anticipate and exceed supporter expectations when contacting Diabetes UK. This role will leave a lasting impression on our supporters enabling them to promote Diabetes UK outside of our customer service operation.

The Ideal Candidate

You will have excellent organisational skills when completing tasks. You must be able to effectively communicate with colleagues and customers in a professional manner demonstrating high standards of written and verbal communication as well as demonstrate empathy towards our customers across all channels of communication.

You will support colleagues and maintain a positive working environment, always remain professional in challenging or difficult situations an have an awareness of potential areas of improvement and pro-actively take steps to engage with any coaching, training and support available.

Package Description

We have some amazing benefits available which we are proud to be able to offer. We have a health cash plan available, access to an incredible Learning and Development offer, and much more. Please refer to the job description pack to find out more about what benefits you can access if you become an employee of Diabetes UK.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

Our commitment to Equity, Diversity, and Inclusion

Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.

To find out more about what we do, check out our website.

Diabetes UK