Senior Knowledge and Insight Officer

Job Introduction

The post holder will also work closely with other members of the PKI Team to provide accurate and timely information about healthcare delivery, to support organisational priorities. Specifically, they will work with the information analyst to provide an enquiry response service on diabetes statistics. In conjunction with the rest of the team they will also take responsibility for ensuring that all information used by Diabetes UK is current, accurate and evidence based.

In order to achieve a transformation in diabetes care and Type 2 diabetes prevention the post holder will lead a programme to gather and develop insight and knowledge about the current state of provision, gaps and opportunities in diabetes care and prevention of Type 2 diabetes. 

Role Responsibility

• Design, develop, carry out and commission quantitative and qualitative research of diabetes care provision and insight from people with diabetes.
• Provide expert advice on appropriate data collection methods, and research design for specific projects, to inform policy priorities and organisational activities. This includes selection and use of appropriate quantitative and qualitative research methodologies and survey platforms.
• To build excellent working relationships with external organisations including (but not limited to) market research agencies, and academic institutions to commission research as appropriate.
• To work closely with the Research and Evaluation Manager (Engagement and Fundraising directorate), to build resilience across insight functions.
• To work with the whole PCI team to lead the way in how Diabetes UK designs, collects and manages information about diabetes services.
• Provide analytical expertise to interpret external and internal information sources to assess diabetes care provision across the UK.
• Liaise, collaborate and influence internal and external stakeholders as required to answer specific research questions and share analyses concerned with monitoring diabetes care delivery and prevention.
• Conduct literature reviews relating to epidemiology and health care provision of diabetes.
• Communicate evidence and data effectively and in a timely way to a range of audiences, presenting data and findings in different formats.
• Oversee the knowledge and insight function in the PKI team, including the data collection, management, aggregation, statistical analysis and interpretation of national and regional data related to diabetes care in the UK.
• Work with the information analyst to provide a data enquiry service, and to ensure Diabetes UK content is accurate and up to date, particularly with regard to statistics and references cited.

The Ideal Candidate

The best person for this job will be able to:

• Confidently generate insight and knowledge, identifying gaps and opportunities. 
• Communicate clearly both in writing and verbally to internal and external stakeholders including health care professionals and people with diabetes.
• Demonstrate project management skills
• Work under own initiative, under pressure and to tight deadlines.
• Have a good understanding of organisational priorities and how this insight fits with those.

The best person for this job will have experience in:

• The NHS and how it works (preferable)
• Quantitative and qualitative research methods and analytical skills, and applying these in the health/charity environment 
• Producing high quality written and verbal communications.

The best person for this job will be:

• Able to demonstrate MSc level in social research methods (preferred)
• A self-starter – able to work independently drawing on advice of colleagues appropriately
• Knowledgeable about and interested in the NHS, public health and health services relating to people with long term conditions, such as diabetes.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual Season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and vulnerable and expects all staff and volunteers to actively support this commitment. 

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK