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Senior Insight and Analysis Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking for a Senior Insight and Analysis Manager to provide meaningful insight and analysis that shapes decision making within Diabetes UK. Leading a team of 4 experts in the field of market research and analysis, you will help us put research and insight at the heart of our approach to engagement and fundraising. This role will help us shape our vision in this area, as well as helping us make the most of our knowledge as a charity.

Role Responsibility

  • Support the Engagement and Fundraising directorate (and other departments where appropriate) by providing valuable, proactive analysis of activities and provide recommendations for delivery in the future.
  • Communicate key learnings and actionable insights within Diabetes UK and more widely as required using a variety of formats to ensure that analytical information is interpreted and understood correctly.
  • Manage and prioritise requests for support/insight, maximising the resources (people and external expenditure) we have to do so.
  • Support the digital analyst with regards to web traffic analysis, website conversion and user experience.
  • Establish a way of working within the team that pro-actively feeds insight and analysis to relevant departments.
  • Deliver a process of using the insight and analysis available to us that helps drives our approach to product development and innovation.
  • Create a set of resources that pulls together historic and current insight activities and facilitates the sharing of information to allow individuals to benefit from research done in other areas of work.
  • Support the Head of Business Support in creating a strategy and vision for the Insight and Analysis team.
  • Make and / or critique recommendations for segmentation, donation prompting, testing etc. and assess whether programme changes deliver as anticipated. 
  • Line manage a team of 4, ensuring that they are supported and able to deliver on their objectives as well as personal development plans.
  • Proactively contribute to discussions and recommend improvements on data use and management within Diabetes UK. 


The Ideal Candidate

  • Confident at directing and delivering activities that involve a number of stakeholders
  • Demonstrate excellent organisational, prioritisation and communication skills
  • Be comfortable to challenge as needed to drive the programme forward and to achieve success
  • Comfortably manage multiple deadlines and activities
  • Consult, share knowledge and be open to changing plans where needed
  • Advanced experience of working in complex, high volume, data rich environments
  • Extensive experience of SQL write and interpret code written by others
  • Experience of working with stakeholders to understand and develop business requirements
  • Complex data analysis and report production
  • Proven experience of communicating with and presenting to a variety of audiences
  • Knowledge and understanding of Fundraising and the Charity Sector
  • Experience of researching market trends in the areas of data analysis, tools and methodologies
  • Strong communicator, able to communicate across all levels within the organisation
  • Strong analytical skills to be able to analyse, interpret results and draw conclusions
  • Strong communicator, able to communicate across all levels within the organisation
  • Strong analytical skills to be able to analyse, interpret results and draw conclusions
  • Enthusiastic, positive and driven
  • Confident to work alongside different stakeholders of all levels within the organisation 

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual Season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK

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