Senior Business Analyst - 12 months Fixed Term Contract

Job Introduction

We are looking for a Senior Business Analyst to help us improve our existing processes/systems and design new ways of working that sets us up to deliver our Customer Engagement and Experience goals. Working closely with our IT teams, you will implement change and new ways of working together across departments, helping us become more effective as an organisation and as a result, increasing fundraising income and supporting more people with, and at risk of diabetes. 

Interview Date: w/c 24 May 2021

Role Responsibility

In this role, you will work in our Engagement and Fundraising directorate, leading on technical and process development of key projects, reviewing, and providing recommendations for change. Working with key stakeholders in IT, you will also help us improve our delivery of technical projects and support the introduction of a new “Service Desk” to help us fix and rectify issues and incidents in line with our goals of an Excellent Customer Experience. 

The Ideal Candidate

We are looking for an individual with significant experience in utilising business analysis techniques or process improvement techniques. You will be able to support teams to understand existing processes and make recommendations for improvements, as well as creating processes for new projects. Key to this role is your ability to engage and support colleagues with their activities as well as influencing to drive change. You will be able to confidently work across multiple teams, influencing and driving change from within. 

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently more than 3.9 million people in the UK diagnosed with diabetes, and just under 1 million more with undiagnosed type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK