Physical Activity Project Coordinator

Job Introduction

Reporting to Physical Activity Programme Manager, the Project Co-ordinator will deliver the Diabetes UK Physical Activity Programme [a series of 10 weekly programmes] by being the first point of contact for all programme volunteers and participants. This requires the post holder to deliver an excellent level of customer service via email, phone and in person.

The Physical Activity Programme will operate seven days a week, including evenings and weekends and will depend on trained volunteers to support the safe and successful delivery of the programme.

Interview Date(s): 5 August 2020

Role Responsibility

• Be the first point of contact for all physical activity volunteers and manage general queries
• Build strong relationships with the helpline, volunteers and targeted local groups/communities/individuals
• Drive the implementation of the service plan to recruit new physical activity programme participants (relationship building and networking with local communities)
• Disseminate information required for participant to participate effectively and keep up-to-date with programme information
• Ensure all volunteers go through the agreed ‘volunteer journey’ including the sending out of all agreed communications
• Be aware of issues around the safeguarding of adults at risk, and follow guidelines at all times.
• Support the effective promotion, set-up and implementation of the Physical Activity Programme to prospective participants and volunteers.
• Be a team player and provide support to other members of the team as required
• Provide arms-length support to individuals and local groups after the initial 10 week programme

The Ideal Candidate

• Manage a dynamic workload with competing deadlines while remaining calm, focused and in control.
• Think ahead for recruiting new volunteers to lead the sustainability of the post-10 week programme
• Provide an excellent level of customer service to physical activity programme participants
• Demonstrate excellent written and oral communication skills with the ability to interact effectively with a wide range of people
• Build friendly, respectful and effective relationships with volunteers on behalf of Diabetes UK
• Engaging with a diverse group of individuals e.g. Health Care Professionals, volunteers, people living with or affected by diabetes
• Managing multiple deadlines producing effective outcomes.
• Highly motivated, solution focused and resilient
• Highly organised and efficient with strong organisational skills and excellent attention to detail
• Available for out of hours and weekend working

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK