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Outreach & Content Developer (FTC to September 2023)

Please Note: The application deadline for this job has now passed.

Job Introduction

At the heart of our charity’s strategy is a commitment to help people live better and more confident lives with diabetes, free from discrimination. This autumn our award-winning online education service Learning Zone received substantial external funding for a major new community engagement project to support our flagship work. In the new role of Outreach and Content Developer in our Digital Education Team, you’ll work directly with diverse local communities, and colleagues in the Midlands region, to co-produce content for Learning Zone that will help people live well and longer with diabetes. Over the next two years you’ll be exploring, delivering and promoting exciting new ways to help people deepen their knowledge of their condition and transform their health and their lives.

Interview Date(s): Thursday 4 November 2021

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

  • To view a full list of accepted documents and the checks employers are required to make click here
  • To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk   

Role Responsibility

You will engage and maintain relationships with a variety of individuals and community organisations across Birmingham and Sandwell representing ethnically diverse communities. You’ll build confidence, trust and be transparent to ensure all individuals are valued. You’ll conduct interviews, focus groups and workshops with people living with or affected by diabetes from these communities, and healthcare professionals, to gather key insights and feedback that will inform content production. You’ll use those insights to create inspiring and educational online content for Learning Zone that is relevant to, and features people from, Indian, Pakistani, Bangladeshi, Black African and Black Caribbean populations. So you’ll travel to the Midlands area regularly and work flexibly when appropriate to support the involvement of participants, including occasionally working evenings or weekends. You’ll connect with local contacts to raise awareness, devise and support marketing campaigns, and extend Learning Zone’s reach to help share this potentially life-changing resource within these communities and beyond.

The Ideal Candidate

As an Outreach and Content Developer, you’ll have experience building relationships with people from local communities to gather insights that inform content or marketing production. So you’ll have the ‘soft skills’ needed to build trust and engage with people from all walks of life, from patients to health professionals, and you’ll have a working knowledge of the best practices that draw out actionable insights from focus groups and workshops. You’ll be a great team player with a positive can-do attitude, and you also have the ability to work independently and reliably using your own initiative. You’ll have excellent verbal and written communication skills, good organisational skills, and experience of the processes for content development, production, review, feedback and amends- ideally in a health information or e-learning context. You’ll be able to demonstrate good editorial judgement, high attention to detail, creative flair, and experience working on complex high-quality content or marketing projects with busy schedules.

Please note that though the location is flexible, there is a significant proportion of Midlands-based community engagement, making the Midlands the ideal location.

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK

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