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Online Community and Learning Manager

Job Introduction

The role of the Online Community and Learning Manager is to manage and support the CCC Information Team to deliver reporting and key information in line with organisational and team requirements. The role will involve developing and implementing a delivery plan to realise the full potential of the Diabetes UK Online Support Forum.

Interviews: 7 or 11 January 2019

Role Responsibility

  • To work collaboratively with the Online Support Forum Administrator and Volunteer Moderators in nurturing and supporting the Online Forum community in their delivering of support
  • Working with colleagues across Diabetes UK, particularly within Digital, Content, Marketing and Learning Zone to explore how the strategic aims of the organisation can be integrated as appropriate with the development plans of the online community
  • To work closely with the team of geographically dispersed volunteers, and the Diabetes UK Central Volunteering Team, in line with the Volunteer Journey, ensuring all volunteers are effectively managed and supported as per our guidance, policies and
  • Develop and regularly review the strategic plans for the Diabetes UK Online Support Forum and Learning Zone to ensure that synergy between the development of both services can be maximised the services are well positioned to accommodate future growth within a fast-changing online communication environment
  • Manage and support the CCC Information Coordinator and work with them to ensure that required outputs of the team are delivered within SLAs

The Ideal Candidate

  • Manage a busy workload with many competing deadlines while remaining calm and focused
  • Confident in highlighting on-line safeguarding issues/concerns
  • Demonstrate a proven track record of successfully managing and developing digital services
  • Effectively manage and motivate a team to deliver against a set of objectives which are aligned to the overarching organisational goals supporting them to succeed in the ‘what’ and the ‘how’ and further develop them towards exceeding in the ‘what’ and the ‘how’ in line with the organisations performance management framework
  • Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.6 million people in the UK living with diabetes, and 12.3 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.6 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK

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