Online Community Coordinator

Job Introduction

The Online Community Coordinator plays an integral part in a team to deliver a smooth online experience for people engaging with the Diabetes UK online community.

This is a brilliant opportunity to join a vibrant and lively team and working together to provide a fantastic service for those living with and affected by diabetes. 

Interview date/dates: 9 or 11 December 2020

Role Responsibility

The main focus will be to facilitate the peer to peer support for people online affected by diabetes and ensure that it is a safe, friendly and supportive environment for all to share their experiences and for the community to positively support each other with any practical advice and tips, other responsibilities will include:

• Provide day-to-day support to the community, ensuring members and new members are getting a timely and helpful responses from other members and/or forum volunteers
• Be vigilant in identifying safeguarding concerns and managing these in line with Diabetes UK safeguarding protocols 
• Act as a key decision-maker during out of hours periods, taking action in critical situations or holding to escalate for further support during regular office hours
• Work closely with the team of geographically dispersed volunteers, and the Diabetes UK Central Volunteering Team, in line with the Volunteer Journey, ensuring all volunteers are effectively managed and supported as per our guidance, policies and procedures
• Act quickly and proactively in managing conflict within the community and removing spam or dangerous/offensive content and ensure the safety of community members and volunteers
• Assist with the provision of relevant training for volunteers 
• Undertake any other reasonable task as requested by the Online Community and Learning Manager or other Senior manager
   

The Ideal Candidate

• Substantial experience in supporting, developing and moderating online forums/ communities
• Strong understanding of how online communities develop and prosper
• Experience and confidence in managing and resolving conflict and disagreements
• Experience of working with and supervising volunteers to deliver services
• Proven success in communicating complex information clearly both verbally and in writing, to a wide range of people.
• Demonstrable experience of representing an organisation externally, and of identifying and managing reputational risk
   

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK