NHS Implementation Manager Wales

Job Introduction

The purpose of the role is to support the development, delivery and audit of Diabetes Services in Wales. This role will help Diabetes Cymru implement the Diabetes Delivery Plan with relevant parts of the NHS in Wales. 

The successful candidate will partner National Director Wales in maintaining relationships with key stakeholders in the NHS in Wales & to operationalise, implement, oversee, & evaluate the Direct Enhanced Service and other key aspects of the Diabetes Delivery Plan partnering key stakeholders in the NHS. The objective is to create an excellent, sustainable services for people living with diabetes in partnership with the Health Boards.

Role Responsibility

• Identify key stakeholders and facilitate their participation and interest in projects via the appropriate part of the NHS/Health Board & the Wales Volunteer Development Manager & Care Advisor.
• Identify and assess the benefit and risks associated with the various work streams alongside a plan for delivering benefits and strategies to mitigate risks and resolve issues.
• To ensure people with diabetes have a central role in the development and monitoring of the services being designed and implemented.
• To regularly use IT & audit systems (NDA, Audit+ & NPDA etc.) to provide reports associated with the delivery and implementation of the work plan.
• The post holder will develop robust communications opportunities in order to best effect the wider NHS Wales diabetes service delivery and will additionally influence and/or propose changes across the wider pan Wales diabetes issues.
• To work effectively within teams, demonstrating sound leadership capabilities in managing change, to support the design of the service improvements for people living with diabetes and their families.
• Ensure teams and relevant stakeholders have opportunities to effectively contribute to the development of joint plans & facilitate partnership working.
• To communicate effectively with others, employing skills to motivate negotiate and influence opinions both from within DUK and externally with our partners in diabetes service delivery and support.
• Provide appropriate continuing professional development opportunities to clinicians, management and staff at all levels
• To ensure a consistent and joined up approach to the development of diabetes services across the region aligned to the overarching vision of Diabetes UK.
• Monitor and evaluate work streams process in order to facilitate the achievement of project objectives while ensuring projects are kept to agreed timetables.

GDPR/Data Protection: 

• The post holder has a legal responsibility to create, appropriately maintain, store and destroy records and other information handled as part of their role in keeping with the requirements of the GDPR. 
• The job description will be reviewed periodically to take into account changes and developments in the diabetes delivery strategy in Wales.

The Ideal Candidate

The best person for this job will be able to:

• Understand the Welsh and English agenda for diabetes and the current changes/development in the field of diabetes.
• Understand how the NHS in Wales works and the roles of the key agencies within the NHS
• Understand the needs of PWD
• Understand and have a working knowledge of key diabetes documents and frameworks and how these relate to current practises in diabetes management e.g. the Diabetes Delivery Plan, NSF, NICE documents
• Identify the key players in the field at a regional and national level and build relationships with these people to further the work of the Diabetes UK Cymru
• Initiate and lead service user engagement to enable them to communicate with the Health Boards
• Think strategically and translate these thoughts into action plans with the rest of the team
• Think creatively to solve problems, recognising that one solution does not always fit all
• Communicate effectively and efficiently with key stakeholders
• Demonstrate a flexible approach to work patterns
• Prioritise workload

The best person for this job will have experience in:

• Negotiating and liaising across business services.
• Compiling and writing strategic business plans and taking a lead role in bringing these to fruition.
• Leading change in service development and improvement.
• Working closely with key NHS/other government agencies to bring about change.
• Instigating and managing engagement with stakeholders
• Working with a wide range of clinical staff and teams
• Project Management (desirable)
• Co-ordinating/managing a clinical network (desirable)
• Working in the field of diabetes (desirable)

The best person for this job will be:

• Educated to Degree level or equivalent level of experience
• A holder of a UK Driving licence
• Able to operationalise a vision for a service
• Able to present information in an accessible manner to a variety of audiences and with an eye for detail
• Able to co-ordinate and chair strategic meetings.
• Able to be work well in a team
• Able to instigate and lead change within organisations.
• Fully competent in the use of Microsoft office

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual Season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK