Mobilisation Support Officer

Job Introduction

From influencing diabetes care to ensuring people living with diabetes get the right support at work and school, the Mobilisation team ensure the voices of people with diabetes are at the heart of our campaigns and that we provide opportunities for everyone to get involved.

The Support Officer (temporary) will support the Mobilisation Manager and wider team to deliver creative ways to engage and mobilise people living with and affected by diabetes in priority campaigns.

This is a 3 month Fixed Term Contract, we will also consider part time applications.

Role Responsibility

• Process and analyse supporter data to support campaigns communications and reporting, in line with data protection guidance
• Respond promptly to campaigns and mobilisation enquiries by phone, email and post
• Provide administrative support to the team including managing bookings, logistics and volunteer expense requests for campaigns & mobilisation meetings, activities and events
• Support the Mobilisation Manager and Campaigns & Mobilisation team in other activities as required.

The Ideal Candidate

The best person for this job will be able to:

• Use a range of software including Excel and databases to collate and analyse data
• Communicate confidently by phone and email
• Work collaboratively to respond to enquiries and develop communications for our supporters and campaigners
• Be flexible to respond to the capacity needs of the team and pick up new pieces of work quickly
• Think creatively and seek opportunities to increase our impact.

The best person for this job will have experience in:

• Providing administrative support to a busy team
• Working with campaigners or volunteers, or in a customer-facing role

The best person for this job will be:

• Educated to A-level or equivalent
• Organised
• Passionate about involving people in campaigning and influencing to bring about change
• Keen to learn about NHS systems and structures, how they work in reality and the policy drivers that effect change
• Willing to on occasion work flexibly and outside of normal office hours with travel to nations and regions.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual Season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and vulnerable and expects all staff and volunteers to actively support this commitment. 

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK