Information Systems and Engagement Manager

Job Introduction

At the heart of our upcoming strategy lies the need to drive changes within our IS department to support our transition to a new technology stack that supports our data strategy, and to enhance the way we support new and current information systems. Fundamental to this process will be assisting to define and manage a programme of improvements within the IS department to better support systems used for our fundraising, memberships management, beneficiaries, volunteers, and supporter activities.

Interview Dates: 5 July 2021 to 16 July 2021

Role Responsibility

This is an exciting opportunity for an experienced portfolio or programme manager to translate strategy into action, design and deliver this transformational programme of work.  You will develop and manage our Information Systems Portfolio of projects to make best use of a skilled development team project manager, Business Analysts, and contractors, and manage the IS support team to provide timely delivery and support of a wide range of solutions. You will embed new ways of working to deliver best practise and adopt new systems to support the IT Department deliver Gold Standard services to underpin the organisations strategy and support Information Systems customers

The Ideal Candidate

You are an experienced Portfolio/Programme and support services manager, with excellent people management skills, able to mentor a technical team and bring staff with you on a programme of process, systems, and cultural change.

Your excellent stakeholder management skills will be used to develop business relationships, influencing, and supporting DUK’s internal organisation as well as relevant external stakeholders who will benefit from the outputs of the IS function.

You are confident with developing prioritisation processes and dealing with complex dependencies that will ensure the team are focused on the most valuable work that drives DUKs strategic goals.

You have previous experience of developing, implementing, and measuring new ways of working. to bring IT service through staged levels of maturity.

You are confident at using ITIL MSP/ PMO and deliver frameworks for manging the backlog, have Agile and waterfall for project delivery experience and have used continuous improvement for increasing the quality-of-service delivery.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently more than 3.9 million people in the UK diagnosed with diabetes, and just under 1 million more with undiagnosed type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

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Diabetes UK