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Information Support Officer

Job Introduction

To provide high quality support to the CCC Information Co-ordinator, in provision of information and quality assurance across all CCC services.

This is a part time role - 21 hours per week

Role Responsibility

  • Maintaining and managing the CCC information database as a core organisational resource and ensuring that appropriate development of its function and use is reviewed.
  • Research, collate and write updates, Q&As, copy for publications and information packs; updating them at regular intervals, liaising with Creative Services, Clinical Advisors and Brand Marketing teams.
  • Assist in cataloguing and maintaining documents in the Diabetes UK knowledge management system.
  • Review relevant internet sites, , press releases/coverage on a regular basis and update CCC staff on any relevant news or new developments.
  • Act as a resource for the CCC teams in accessing appropriate information in response to specific enquiries.
  • Assist CCC Information Co-ordinator  in liaising with  Campaigns, Policy and press teams, informing them about particular  issues raised by enquirers and looking at ways to best provide information to meet these needs.
  • Regularly update own knowledge of diabetes by reading relevant articles, attending seminars and professional conferences.
  • Undertake and contribute to other project work, when appropriate, related to the development of services delivered by the CCC teams to achieve the overall objectives of the team and organisation.
  • To run regular reports of CCC activity and performance to support coordinator with larger statistical reports.
  • To deputise in absence of Information Coordinator.

The Ideal Candidate

The best person for this job will be able to:

  • Communicate clearly and effectively complex health information both orally and in writing to a wide range of people
  • Document clear processes and procedures that lead to effective working
  • Effectively interpret clinical and health related information
  • Prioritise workload within a tight schedule
  • Demonstrate understanding of data protection and confidentiality.

The best person for this job will have experience in:

  • Providing health related information and support to members of the public.
  • Maintaining a central resource or information database
  • Working to key deliverables and SLAs
  • Using a CRM system and an understanding of data management principles
  • Working with Microsoft packages including SharePoint

The best person for this job will be:

  • Educated to A level or equivalent
  • Knowledgeable in Diabetes and the various ways in which it can impact those living with or effected by the condition.

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual Season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and vulnerable and expects all staff and volunteers to actively support this commitment. 

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK

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