Individual Giving Manager - Legacies
Job Introduction
Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us?
Interview date: 10 June 2019
Role Responsibility
Budgets and Strategy
- Support the Senior Legacy Manager to develop the team’s annual strategy, budget and reforecasts
- Track expenditure in order to contribute to the team’s quarterly reforecast projections.
- Input into the wider strategic remit of the Individual Giving team to grow income and identify opportunities.
Campaign Management
- Lead on day to day management of supplier relationships, ensuring efficient and effective creative execution, production and fulfilment.
- Project manage multiple legacy marketing campaigns and supporter communications on time and to budget including data selection, creative, print and data analysis – maximising supporter engagement.
- Project manage the legacy event programme on time and to budget.
- Manage the creative development of direct marketing campaigns with internal and external creative teams.
- Ensure that all communications support Diabetes UK’s agreed brand guidelines.
- Work with the Data team to produce data selections informed by data analysis.
- Work with the Information and Governance, Compliance and IT teams to ensure that data is captured compliantly and loaded to the database according to internal process guidelines.
- Brief colleagues on all upcoming legacy marketing activity. Liaise with Customer Care Centre on response handling, complaints and queries.
- Track, analyse and evaluate campaign performance to feed into the programme’s strategy.
Supporter Stewardship
- Respond to and thank supporters, accurately recording their interactions on the database.
- Provide excellent personalised stewardship of new and current supporters.
- Input into the development of and implementation of the new legacy stewardship programme.
Internal Engagement
- Be an advocate for legacies, looking for opportunities to promote legacies whilst ensuring the wider organisation is aware of the importance of legacy giving.
- Work closely with Regional teams to facilitate legacy conversations at a local level.
- Design briefings, inductions and training sessions associated with the legacy programme.
Other
- Work closely with the Business Support team, to keep abreast of regulatory changes including; Data Protection legislation and Fundraising Regulator guidelines.
- Keep abreast of competitor activities and trends by actively monitoring legacy campaigns, sector development and fundraising press.
- Work closely with Individual Giving Managers on other fundraising campaigns when needed.
The Ideal Candidate
Managed innovative legacy activity
Managed relationships with internal, external stakeholders and supporters
Managed campaigns & events
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working
- Discounts on gym membership and days out
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
About the Company
Diabetes is the most devastating and fastest growing health crisis of our time. There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.
We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.
Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.
But there's more to do. And you can be part of it.
We're a diverse bunch and as a charity we recognise and respect the value of everyone.
We've recently been awarded a One Star Accreditation status by Best Companies. And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list.
We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.
We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?
To learn more about the work we do - click here
Diabetes UK
