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Improving Care Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

The Improving Care Manager will work closely with the Regional Head for London and be responsible for improving the lives of people with diabetes with particular emphasis on promoting improvements in health care delivery.  

The post holder will develop and maintain meaningful and constructive engagement with NHS organisations in order to progress improvements in diabetes care in the region.

Role Responsibility

  • To develop a full understanding of diabetes and the issues facing those people in the region living with Type 1 and Type 2 diabetes or at risk of developing Type 2 diabetes.
  • To promote and monitor the delivery of care to Diabetes UK standards throughout the region.
  • To develop and maintain effective relationships with NHS organisations, particularly Clinical Commissioning Groups, Clinical Networks, Local Area teams, Public Health and Health and Wellbeing Boards, actively engaging with them and developing plans to improve diabetes service delivery and care (as directed by Regional Manager).
  • To promote Diabetes UK campaigns in the region in the areas for which you are responsible.
  • To represent Diabetes UK externally and act as a media spokesperson for the localities for which you are responsible regarding Diabetes UK campaigns and NHS engagement activity, alongside Regional Head for London.
  • To identify and promote best practice in diabetes care and share this as appropriate.
  • To be involved in the recruitment and training and to provide support and ongoing management, to volunteers who represent Diabetes UK with the NHS.
  • To be involved in the recruitment, training and support of Diabetes Voices, encouraging, supporting and mobilising them to campaign at a local and regional level.
  • To provide support to people acting as user representatives with the NHS.
  • To monitor and evaluate progress in developing effective relationships and feedback intelligence to the Regional Manager and Central teams on a regular basis (through structured processes and mechanisms).
  • To undertake any other duties as required by the London Regional Head to enable the full functioning of the regional team and to support organisational objectives, including accompanying the Regional Head to London wide clinical networks meetings; standing in on occasion for the Regional Head at other meetings in the London region, and supporting the rest of the regional team with the delivery of London wide regional projects not necessarily within the direct remit of this role as and when necessary.
  • To work with staff in the Policy & Care Improvement and Communications Directorates to implement and monitor campaigns and influencing plans.

The Ideal Candidate

The best person for this job will be able to:

  • Demonstrate excellent communication and presentation skills
  • Present complex information in a form appropriate to the audience
  • Build effective relationships and motivate others
  • Demonstrate effective team working skills
  • Focus on results and impact

The best person for this job will have experience in:

  • Proven experience of working in an influencing or campaigning role
  • Proven experience in change management systems delivered at a local or regional level
  • Working in an NHS environment or in complex large organisations
  • Negotiation and persuasion
  • Working with volunteers or service user representatives
  • Computer skills including Outlook, Word, PowerPoint & databases.
  • Knowledge of the voluntary or charity sector
  • Knowledge of diabetes or other long term conditions.
  • Knowledge of current health policy
  • Knowledge of media landscape
  • Experience of working remotely.

The best person for this job will be:

  • Educated to degree level or equivalent
  • Credible and have gravitas
  • Self-motivated and able to plan and manage their own workload
  • Willing to work flexible hours, including some evenings and weekends
  • Willing to travel extensively across Greater London with occasional travel to other Regional/National offices.


Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Early finish Friday and flexible working 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual Season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and vulnerable and expects all staff and volunteers to actively support this commitment. 

Diabetes UK recognises and respects the value and diversity of all. 

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK

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