Helpline Advisor

Job Introduction

The Helpline Advisor plays an integral part in a team delivering a consistent, high quality information and support service for people living with diabetes and health care professionals in line with the policy and guidelines of the Diabetes UK Helpline.

This is a great opportunity to join a vibrant and lively team working together to make a difference to those living with and affected by diabetes. The role provides a fantastic insight into the Helpline with a strong training programme and opportunities to develop.

Week commencing: 20 May 2019         

Role Responsibility

• Providing accurate and impartial information, at the appropriate level, to each individual who contacts Helpline via phone, email, web chat, social media and letter
• Use communication and listening skills to provide diabetes related advice, guidance and emotional support, and sign-posting where appropriate
• Carry a small caseload of Advocacy clients, providing advocacy casework support for individuals less able to advocate for themselves

The Ideal Candidate

• Excellent verbal and written communication skills with the ability to personalise responses
• The ability to work calmly in a busy environment and work well as part of a team
• A real commitment to provide a high quality information and support service to people living with and affected by diabetes

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time.  There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies.  And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list. 

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK