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Helpline Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction

The Helpline Advisor plays an integral part in a team delivering a consistent, high quality information and support service for people living with diabetes and health care professionals in line with the policy and guidelines of the Diabetes UK Helpline.

This is a great opportunity to join a vibrant and lively team working together to make a difference to those living with and affected by diabetes. The role provides a fantastic insight into the Helpline with a strong training programme and opportunities to develop.

Role Responsibility

As the Helpline Advisor you would be responsible for:

  • Providing accurate and impartial information, at the appropriate level, to each individual who contacts Helpline via phone, email, web chat, social media and letter
  • Use communication and listening skills to provide diabetes related advice, guidance and emotional support, and sign-posting where appropriate
  • Carry a small caseload of Advocacy clients, providing advocacy casework support for individuals less able to advocate for themselves.

The Ideal Candidate

We are looking for someone with:

  • Excellent verbal and written communication skills with the ability to personalise responses
  • The ability to work calmly in a busy environment and work well as part of a team
  • A real commitment to provide a high quality information and support service to people living with and affected by diabetes
     

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays plus 2 days TOIL and all bank holidays
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
  • Discounts on gym membership and days out 
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan 
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.6 million people in the UK living with diabetes, and 12.3 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.6 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to actively support this commitment.

Diabetes UK recognises and respects the value and diversity of all.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK

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