Healthcare Engagement Officer
The Healthcare Engagement Officer plays a key role in improving and transforming diabetes care. They will be a core asset within the healthcare improvement team, by being that central point of contact that links external NHS professionals with the rest of the team as well as the wider organisation. They will be informed by and influence the way in which health professionals deliver care to people with diabetes by knowing and understanding the challenges that professionals undergo in their daily practice, and communicating this back to the rest of the healthcare improvement team in order to collaboratively provide effective and practical solutions. This will be done through the establishment of strong relationships, active engagement by various effective and innovative methods, the delivery of targeted and timely communications, and the establishment of strong training tools to upskill NHS staff in their Diabetes knowledge.
Interview Date: 1st or 6th October 2020
The post holder will be a core team player both internally and externally, acting as the main point of contact for communicating with a healthcare audience, ensuring appropriate and engaging messages are communicated effectively through our various channels.
They will take the time to understand the challenges and needs on the ground of a very varied professional audience, and provide and implement solutions by collaborative working with relevant partners according to those needs. Such solutions will include strong education and support services and products and exploring ways to embrace the ‘new normal’ focusing on digital engagement.
The post holder will play a strong part in strengthening the Diabetes UK brand name, raising awareness through our promotion as a reputable source of resources, toolkits and training.
The Ideal Candidate
The ideal candidate will have excellent communication skills, by being approachable, enthusiastic, and innovative in their methods. They will be confident in talking to a variety of stakeholders at all levels, whilst being able to simultaneously manage a number of different projects, prioritising work load effectively both alone and as part of the healthcare improvement team and wider organisation.
The candidate will have a good understanding of the NHS and how changes are affecting healthcare professionals, building effective networks and professional relationships. They must be positive and driven with a can-do and solution-focused approach, clearly showing a passion for changing the lives of people with diabetes.
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
About the Company
Diabetes is the most devastating and fastest growing health crisis of our time. There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.
We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.
Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.
But there's more to do. And you can be part of it.
We're a diverse bunch and as a charity we recognise and respect the value of everyone.
We've recently been awarded a One Star Accreditation status by Best Companies. And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list.
We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.
We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?
To learn more about the work we do - Click here