Head of Services

Job Introduction

We are seeking a Head of Services to lead a diverse portfolio of online and face to face services for people with diabetes.

This includes the UK’s leading diabetes professional and academic conference, a range of events and conferences for people with type 1 diabetes, a community and place based programme, and a new digital product called Know Your Risk. This is a new senior role in the operations directorate and is a member of the services leadership team. You will work across the services team, and provide operational leadership to support and develop the team to offer new impactful digital and face to face services. 

This is an exciting time to join Diabetes UK to help shape our offer within our new strategic outcomes framework which is set out in our “A generation to end the harm strategy” 2020-2020, organisational-strategy-2019-digital.pdf (diabetes.org.uk)

Interviews: Monday 5th and Friday 9th July
(we will contact you by phone and email on Friday 2nd July if you have been shortlisted for interview with details of a 5 minute presentation)

Role Responsibility

You will be responsible for leading and supporting an experienced and diverse team to evolve and grow our services to improve the lives of people living with diabetes. You will also have responsibility for developing a new range of digital and face to face services too. One of the key parts of the role is to develop our capability in quality assurance, evaluation and impact, as we are passionate about addressing and tackling inequality and ensuring our services make a difference.

The Ideal Candidate

Ideally you will have experience of developing and managing a range of national digital and face to face services in the voluntary sector in a health and care setting. Not only will you be able to evidence your approach to impact and outcome measurement, and how you used this to develop and evolve services, you will also be able to evidence your excellent project management skills too. Comfortable operating strategically and operationally, you will bring new insight and ideas to our digital plans. With a proven record of leading high performing teams and working across an organisation you will share our passion that everyone deserves to live well and longer with diabetes. 

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK