Head of Service Redesign and Improvement Consultancy
Job Introduction
Diabetes UK’s Service Redesign and Improvement Consultancy provides bespoke support to help transform local services and improve the health of people living with diabetes. The Consultancy works with local health economies to make sense of their data, listen to the issues getting in the way of good diabetes care, and creates simple and sustainable solutions across diabetes services. We’re looking for Head of the Consultancy who can lead the work, securing new clients, developing the tools we use to make improvement happen and leading a highly capable team to have a an impact on diabetes services across the UK.
You will be an experienced health improvement consultant, skilled in identifying opportunities to improve care and in developing an offer and tools that clients want to buy. You will be experienced in leading and developing high performing teams and managing operational delivery to a high standard. You will have excellent relationship building and partnership skills and will have a collaborative approach to ensure the work of the consultancy has impact across Diabetes UK.
Role Responsibility
- Lead the delivery of Diabetes UKs established consultancy
- Develop the products, tools and services that Diabetes UK offers as part of the service and innovate new tools and services
- Identify local partnership opportunities and sell the service into an agreed number of local areas each year
- Develop the business model to ensure we are maximising income and impact from the work
- Measure and review impact of the work and using the data to drive high performance and a culture of continuous improvement in the team
- Manage the Consultancy team, including associate consultants, to secure and deliver contracts to a high level of quality
- Contribute to the leadership of the Improvement Support and Innovation section as a member of the leadership team
- Work in collaboration with staff across Diabetes UK to identify opportunities, share learning, disseminate tools and contribute to the organisational goals of the charity.
- Build, lead and develop a high performing consultancy team supporting diabetes service improvement and create a shared sense of purpose across the members of the team
- Manage resources to ensure the effective and efficient running of the team and timely delivery against organisational operational, budgetary and reporting requirements
- Identify potential partners in the health systems of the UK and secure new business to ensure the Consultancy achieves income targets each year
- Deliver agreed partnership contracts to specification, managing relationships with client organisations, building trust and addressing issues in a timely way
- Develop our existing and new products, tools and services and share learning with colleagues across Diabetes UK
- Review and develop the business model in agreement with with Diabetes UK Executive Team and Board
- Monitor progress and report regularly to the Assistant Director of IS & I and others as required
- Lead operational excellence in the team’s work ensuring our approaches are responsive to demand and that we robustly monitor performance and impact and, where necessary, take action.
- Pro-actively build and maintain strong relationships at all levels of the charity to ensure that the work of the Team is understood and actively supported by other teams.
- Working with the AD for Improvement Support and Innovation and other IS & I team leaders to develop and lead the improvement support strategy
The Ideal Candidate
The best person for this job will be able to:
- Lead a team providing consultancy and practical support to improve diabetes care
- Oversee the marketing, promotion and selling of the service to relevant health organisations
- Manage contractual partnership effectively
- Use data to target potential clients, understand their needs and develop tools to help them improve
- Think creatively and strategically and have the ability to translate strategy into operational plans
- Build relationships with colleagues across Diabetes UK to share learning, draw in expertise, enable collaboration and integrate plans
- Collaborate internally and externally to help us anticipate future challenges and opportunities and make sure we plan based on insight
- Build a high performing team who share a clear sense of purpose and a culture of continuous improvement
- Manage the income and expenditure of the team effectively
- Comfortably manage multiple deadlines and activities
The best person for this job will have experience in:
- Selling and delivering consultancy services
- Working with healthcare systems to improve at strategic and service level
- Persuading and influencing colleagues at all levels of health services
- Leading innovation and development of innovative improvement tools and approaches
- Leading and managing a complex portfolio of projects with successful outcomes
- Leading a successful team responsible for a diverse range of activity
- Assessing impact and managing risk
The best person for this job will be:
- Engaging and collaborative with a natural partnership approach to work
- A broad and inquisitive thinker with the ability to deliver clear and practical solutions
- Organised with a rigorous but flexible approach
- Able to command respect and create a sense of community amongst the key stakeholders
- Commercially minded with a strong focus on impact
- Able to think strategically and translate in to tactical delivery
- Able to communicate complex ideas simply
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working
- Discounts on gym membership and days out
- Employee assistance programme to give you support on any issues that come up in life
- Annual Season ticket loan
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and permanent health insurance
About the Company
Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition.
Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.
As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.
We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.
Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and vulnerable and expects all staff and volunteers to actively support this commitment.
Diabetes UK recognises and respects the value and diversity of all.
We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us?
To Learn more about the work we do - Click here
Diabetes UK