HR Services Manager (12 month fixed-term contract)

Job Introduction

The role of HR Services Manager has become available for a 12-month fixed term maternity contract.  As the HR Services Manager, you will be responsible for managing the HR services team which provides high quality and reliable HR administration, recruitment, payroll and advice as part of the People and Organisational Development directorate.

The HR Services team is the first point of contact for all colleagues and external job applicants so you’ll be responsible for ensuring all requests are responded to professionally and in a timely manner.  Payroll also sits within the HR Services team and so you’ll need to be hands-on and ready to cover this role too.

Interviews: 29 November 2021 (face to face at Wells Lawrence House, London)

Role Responsibility

You’ll be responsible for managing and developing the three members of the HR services team.  And you’ll play a key role in ensuring our HR processes and systems are up to date and fit for purpose to ensure we provide a high quality, professional and reliable service to all colleagues and job applicants. 

You will track, allocate and manage requests that come into the HR Services team as well as answer requests yourself. You will support the team with more complex requests and work closely with our HR Business Partners (BPs) when requests need their support.  As the HR Services manager, you will be responsible for ensuring the payroll is processed accurately each month, providing cover where required.  You’ll also play a role in managing our employee benefits, liaising with account managers and making sure monthly returns and annual renewals are completed in good time. Finally, you are responsible for ensuring our HR systems (Tribepad and Cascade) and processes are efficient and reliable by listening to our key internal and external stakeholders.

The Ideal Candidate

You must be CIPD-qualified (level 3 or above) with a commitment to professional development which includes keeping up to date with employment law. You must also have experience of managing and running monthly payroll.

You will be able to manage multiple priorities, both for yourself and the HR Services Team, by giving clear direction to the team on how to manage their workload and conflicting priorities. You will maintain simple and concise processes and systems which support the people requirements of the charity, paying close attention to the needs of colleagues and job applicants. 

You’ll also suggest improvements for how our systems and processes can be even better and confidently feed into monthly HR team meetings with your ideas and observations. You will be comfortable building effective relationships with our internal and external stakeholders to ensure our approach and processes fit our customer needs.

You must also be willing to get stuck into HR administration supporting the team when workload is high or if there are absences within the team.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK