Fundraising Event Coordinator

Job Introduction

Mass participation activity is an important area of growth for Diabetes UK’s Engagement and Fundraising Directorate. We have seen some great successes in our Diabetes UK bespoke challenges both in terms of acquisition and fundraised income, growing from c.3000 event participants to more than 40,000 in the last three years.

The Fundraising Event Coordinator role sits at the centre of this busy team, responsible for delivering excellent supporter experiences across our flagship campaigns, One Million Step Challenge and Swim22. You will be working alongside three other Fundraising Event Coordinators, and closely with the Mass Participation Managers, to offer invaluable information and support to our fantastic event participants.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview Date: W/C 3 May 2023

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk

Role Responsibility

As Fundraising Events Coordinator you will be the first point of contact for our fundraising event participants, delivering an excellent supporter experience that promotes and supports their fundraising.  

Joining a busy and interactive team, you will be working alongside three other Fundraising Events Coordinators, to respond to participant queries, support our vibrant Facebook Community and manage data to ensure it is processed securely and accurately.

In this role you will become an expert in our virtual challenges, sharing participant feedback and learnings with Mass Participation Managers, and the wider team, to develop our events and the team processes.

By building relationships with participants over email and telephone, your role will be maximising the success of activities and events that help us achieve our mission. This is an exciting time to join us in delivering on this commitment to create a world where diabetes can do no harm.

The Ideal Candidate

You’ll be able to demonstrate a Strong commitment to excellent customer care. You will enjoy building supporter relationships and be keen to deliver on team processes.

As a Fundraising Event Coordinator your organisational skills will support you to manage competing deadlines and prioritising your workload. You will bring into the role the ability to communicate with supporters and colleagues to a high standard, and always seek to communicate using the Diabetes UK tone of voice in your communications.

We are committed to providing an excellent supporter experience and you will bring a positive approach to helping the team create engaging experiences and build loyalty across our portfolio. 

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK