Fundraising Coordinator

Job Introduction

This is an exciting time to join the Community and Events Team. With our new organisational vision of ‘a world where diabetes can do no harm’ we are developing a brand new strategic direction for the team and we are looking for individuals to play a crucial role in delivering our exciting plans for growth.

This is a great opportunity for an experienced fundraising administrator/coordinator or customer service professional to join our dynamic team. We are looking for a highly organised candidate with great written and verbal communication skills, unparalleled attention to detail and the ability to manage your own time and workload. You will be skilled at building and maintaining effective relationships with supporters and colleagues alike, working across the organisation to achieve organisational goals.

This role is based London, but we will consider candidates to be based in any of our national or regional offices, and covers the UK

Role Responsibility

The role will be responsible for ensuring all Diabetes UK supporters receive excellent stewardship, with the primary function of driving the greatest net income for Diabetes UK. You will have experience in working with volunteers to complement the work of the charity.

You will be the first point of contact for all community fundraising supporters coming into Diabetes UK, providing excellent supporter care.

Supporting the community fundraising team to achieve overall targets and maximise income generation by providing general administrative support as required.

Fundraising support:

• To triage supporters coming to Diabetes UK through all methods and media, escalating high level supporters to the appropriate Regional Fundraiser and taking responsibility for all other supporters, providing excellent supporter stewardship and maximising supporter income.
• To be responsible for managing and maintaining all community fundraising administrative systems and processes.
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• Proactively using all channels: phone, postal, email and social media to provide the best care for our supporters and volunteers.
• Liaise with suppliers to ensure on time fulfilment.
• Manage any fundraising office volunteers to ensure effective support of fundraising initiatives.

Financial:

• Work closely with the Finance team to ensure income is coded correctly and efficiently.

Database:

• Manage supporter contact information using our database, CIS, ensuring information is up-to-date, essential data is captured and recorded and database use meets organisational guidelines.
• Undertake accurate and timely donation thanking using the database to ensure that communication records are kept.

The Ideal Candidate

The best person for this job will be able to:

• Work independently, with minimal supervision and as part of a team to achieve the optimum outcome for the organisation. You will have a can-do attitude and a solution focused approach in tackling challenges.
• Utilise great IT skills, ideally with experience of using a database in a previous role.
• Manage their own time and be highly organised and methodical
• Demonstrate good attention to detail
• Demonstrate a proactive approach to work, handle a busy workload, meet tight deadlines and prioritise effectively
• Build and maintain effective working relationships with internal and external partners.
• Have strong communication, written and verbal skills using a variety of channels including, phone, e-mail, mail and face to face
• Have a commitment to customer care and relationship development
• Work as part of a team
• Demonstrate excellent IT numeracy and literacy skills
• Maintain a positive, solution focussed attitude to work
• Have an understanding of diabetes and the issues surrounding the condition

The best person for this job will have experience in:

• Fundraising Administration or Customer Service
• Supporting a remote team
• Working with volunteers
• Working with a database
• Collaborative working across departments to achieve organisational goals
• Using a database
• Using Microsoft Office

The best person for this job will be:

• Enthusiastic
• Educated to A-level or have equivalent experience
• Able to work out of office hours as required
• Have an understanding of and commitment to equal opportunities

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual Season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.5 million people in the UK living with diabetes, and 11.9 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.5 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To Learn more about the work we do - Click here

Diabetes UK