Digital & Innovation Adoption Lead - 9 Month Fixed-Term Contract

Job Introduction

There has never been a better time to join Diabetes UK. Our new strategy sets out bold ambitions to support those living with diabetes, prevent Type 2, make research breakthroughs in diabetes and ultimately, find a cure.  At the heart of our upcoming strategy is the creation of a Harnessing Technology driver which focuses on the effective use of new technology, and the management and enhancement of the information we produce.

The pandemic has completely changed the way that we work, and we want to embed some of these changes/practices while working to enable other areas like hybrid working that are still emerging. Our Modern workforce team is being created to support our people and elevate their skills to better enable us to achieve our outcomes faster and more effectively. We would like to support our colleagues with access to information and learning that will help create a desire to learn more and an environment that encourages data and digital exploration. 

This is an exciting opportunity to grow and learn in the role and to help us achieve these goals by helping to identify learning opportunities, develop learning pathways and curate self-service learning resources for our colleagues, while fostering an entrepreneurial and creative work ethic.

This role contributes to a key strategic goal to harness technology by improving our digital skills as a collaborative effort bridging both IT and Learning and Development teams.

Interview Date: WC Monday 11th September 2023

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that  
you can balance your working time between home and the office, subject to the needs  
of your role.  

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful: 

• To view a full list of accepted documents and the checks employers are required 
  to make click here 

• To view guidance on proving your right to work to an employer click here 

 If you have any questions, please contact HRAdvice@diabetes.org.uk 

Role Responsibility

• Develop Tech training & Adoption Strategy,  and identify learning pathways: You will be responsible for developing and delivering a robust adoption and IT skills learning strategy, in combination with our Learning and Culture team. This will include the management and development of learning management Systems a learning management framework that enables the creation and curation of professional self-service learning resources and pathways for colleagues that are automatically delivered based on their job role and preferences ( like personalised tik tok feeds) ; including guides, videos, e-learning modules, presentations, and workshops.
• Microsoft 365 Adoption Support.  IT have 400 colleagues to support in DUK. You will help us improve our ways of working by developing support for Teams, Yammer, and MS Power Platform. Assisting the L&D and IT teams’ field general ‘how to’ queries and proactively identifying opportunities to improve our use of technology and data within the organisation. You will manage requests and learning needs ensuring they are monitored and resolved within acceptable standards. Your team will create learning resources and provide group training and sometimes one-to-one coaching where necessary.
• Tech comms: You will proactively act on emerging training needs as well as new features or changes. You will plan and deliver concise, accessible, and at times creative communication and training strategies using the latest tools and formats available to make them relatable to colleagues of a broad range of tech confidence and competence.

The Ideal Candidate

• You will have a good combination of technical and soft skills.
• Have excellent verbal and written communication skills.
• Enthusiasm for Technology and innovation and supporting non-technical colleagues on IT best practice.
• Creative and patient in how you connect with, educate, influence, inspire and encourage colleagues in an accessible and trusted way.
• Have some experience of technical training including use of power Bi.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK