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Diabetes Support Worker (Midlands & East)

Job Introduction

As Diabetes Support Worker for the Midlands and East you will join us at an exciting time as the regional team expands to deliver more and improved engagement with communities, a focussed approach to supporting people to live well with all types of diabetes, and to prevent the onset of type 2 diabetes. We’re working to build and develop a powerful movement of people helping to achieve a world where diabetes does no harm. As Diabetes Support Worker, you will play a key role within the team, connecting people living with or at risk of developing diabetes, and their families and carers, with the information and support they need to improve the quality of their lives. You will work with our network of volunteers, groups, community organisations and local partners building relationships throughout local communities, helping to increase our reach and support for people living with diabetes across the region.

We have a brilliant and inclusive working environment here at Diabetes UK and are proud of our ‘Connected Working’ framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course.  We do not dictate the number of days you have to attend the office.

Interview Date: 30 August 2022 


Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

  • To view a full list of accepted documents and the checks employers are required to make click here
  • To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact recruitment@diabetes.org.uk

Role Responsibility

The Diabetes Support Worker will

  • work closely with the engaging communities and volunteer manager and the wider team, to support the development and delivery of an effective and meaningful community engagement and volunteering plan across the region
  • work with the Engaging Communities and Volunteer Manager to map and build strong links with community organisations, local partners and providers of health, social and community services and develop and maintain a database of support services relevant to people living with diabetes in their local community 
  • support and enable Diabetes UK volunteers, groups, and communities to build effective local connections with the above services and their wider diabetes communities to grow our reach at a local level
  •  assist people to identify their needs and access the right support and services within their local community and/or diabetes UK, with particular focus on the more deprived or less often seen and heard communities in the region.

The Ideal Candidate

As a Diabetes Support Worker, you will be self-motivated with excellent administrative and organisational skills.  You will be able to communicate effectively with a range of audiences, with an understanding of the importance of diversity and inclusion.  You will have the ability to listen and empathise with others, forming effective working relationships with a range of health and social care professionals, community groups and people with lived experience. You will have experience in using data management systems and Microsoft Office packages and be able to maintain internal systems and records to agreed standards.

Package Description

What we can offer you: 

  • Generous annual leave starting at 25 days plus bank holidays 
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life  
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities 
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.


Diabetes UK


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