Data & Insight Transformation Lead

Job Introduction

Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes. We are also guardians of our customer data (donors, healthcare professionals and people at risk of, or living with, diabetes) owning the scope of what data we collect, why we collect it and how we use it. Join us as our Data & Insight Transformation Lead at Diabetes UK leading the transformation of how we build a better and richer understanding of our customers.

This is a highly influential and impactful role within our newly created Data & Insights team and an active member of its leadership team as well a key business partner with IT. If you passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise and experience in change management, project management, customer centricity and development of data-systems for analysis and modelling to a forward-looking organisation we want to hear from you.

Now that we have a new CRM live (D365, June 2025) we are refreshing our customer data strategy. You will be pivotal in bringing the organisation along the journey by project managing several strategic workstreams and implementing the required processes and change management programmes to ensure we are best in class in building sticky relationships with our customers. You will be across the organisation to ensure we have best in class customer data (propriety and 3rd party) ingested into our new data hub, that we have efficient Master Data Management processes and that our customer data is readily accessible in our CRM system and analytical data hub.  With a passion for continuous improvement, making things happen and the ability to “join the dots” you will be a key player in our ambition to link several systems to create a single source of truth and that will also result a smoother customer experience at sign-up/registration and increased customer loyalty

For further information about the role please refer to the job description at the end of the page.

Fundraising Roles only: Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

Interview date: 27/01/2026 & 28/01/2026

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and a DBS check if applicable for this role.

To view a full list of accepted documents and the checks employers are required
to make click here 

To view guidance on proving your right to work to an employer click here 

If you have any questions, please contact recruitment@diabetes.org.uk

Package Description

We have some amazing benefits available which we are proud to be able to offer. We have a health cash plan available, early finish Fridays, access to an incredible Learning and Development offer, and much more. Please refer to the job description pack to find out more about what benefits you can access if you become an employee of Diabetes UK.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

Our commitment to Equity, Diversity, and Inclusion

Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.

To find out more about what we do, check out our website.

Diabetes UK