Conference Coordinator

Job Introduction

The Diabetes UK Professional Conference is our flagship annual conference for the education of around 3000 healthcare professionals. In addition to other UK events, the Conference team is responsible for the delivery of the professional conference at a high and award-winning standard. The role of the Conference Coordinator is to support delegate registration and associated delegate services. You will be working with a range of systems and platforms to efficiently manage registration including queries via the conferences mailbox, website updates and working on financial processes. The role will require administrative and event work to support the wider team as well as evolving the delegate experience including social functions and accommodation options. To achieve this, you will need strong communication skills liaising with a range of delegates including healthcare professionals as well as working with key suppliers and venues.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our ‘Connected Working’ framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course. We do not dictate the number of days you have to attend the office.

Interview Date(s): 24/25 October 2022

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

If you have any questions, please contact HRAdvice@diabetes.org.uk   

Role Responsibility

The Conference Coordinator will act as the primary contact for our delegates and will require overarching knowledge of registration options as well as sound overall knowledge of the conference to provide excellent customer service. You will be required to work across the Conference team, as well as with external suppliers, to ensure that components are met and at a high standard. You will have an opportunity to support the development of delegate services at our conferences including selecting appropriate suppliers/social event venues. The role offers an opportunity to influence process elements of the conference to ensure it continually evolves and meet changing needs. This is an exciting opportunity to work on a large-scale healthcare conference that is award winning and respected in the association/not for profit conference sector.

The Ideal Candidate

As our Conference Coordinator, you will be meticulous in attention to detail and demonstrate the ability to manage a busy workload particularly with registration and other projects surrounding the conference. You will have an acute sense of deadlines and will need to work with others to ensure all are able to respect and meet these accordingly. Experience working on large-scale events, particularly with delegates and registrations would be advantageous as would be knowledge of conference registration systems and/or online conferencing. We look forward to welcoming a team player to the conference team as we continue to provide a range of conferences.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK