Clinical Advisor

Job Introduction

As Clinical Advisor in the Digital Education team, you’ll work with our group of content, UX, outreach and technical specialists to develop Diabetes UK’s three digital education services, including our award-winning online education platform, Learning Zone, which reaches over 150,000 users. Over the next nine months, Learning Zone will be undergoing a significant rebuild to become a mobile-first app-style product. You will help reshape our existing educational material for this brand new platform, and clinically align it with our two other digital education services: our HCP CPD platform and Know Your Risk tool. You’ll also work directly with our Care team via their duty rota to support wider charity outputs, such as our Helpline, or media responses, that will help people understand, live well and longer with diabetes. At the heart of our charity’s strategy is a commitment to help people live better and more confident lives with diabetes, free from discrimination, so you’ll be guiding, shaping and creating exciting new ways for people to deepen their knowledge of their condition and transform their health and their lives.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview date: 4 July 2023

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact recruitment@diabetes.org.uk

Role Responsibility

You will support the team to deliver clinically accurate, pedagogically and methodologically rigorous, educational and behaviour change materials, which are personalised for the diverse range of needs within the broad diabetes community, including people with all types of diabetes, their parents and carers, healthcare professionals, and people at risk. You will be responsible for clinical guidance, review and oversight of Diabetes UK’s digital education platforms: Learning Zone, HCP CPD, and the Know Your Risk tool; and their associated channels. You will organise focus groups to gather insights from people living with or affected by diabetes, define the clinical requirements and learning objectives of our digital education projects, and inform, review & sign off educational content with clinical experience and an awareness of the latest developments across the healthcare landscape. You will collaborate with internal colleagues and external HCPs to develop and review content for the Continuing Professional Development diabetes education modules aimed at healthcare professionals. You will also support the Care team across a wide range of other clinical projects including acting as an internal clinical expert and external point-of-contact to respond autonomously and confidently to clinical enquiries.

The Ideal Candidate

As a Clinical Advisor focusing on digital education, you’ll have two or more years post-registration clinical experience, including a demonstrable track record of delivering high quality articles, patient information or other resources to support health & lifestyle self-management in people with long term conditions. You’ll have excellent verbal and written communication skills, good organisational and presentation skills, high attention to detail, and the ability to write clear, consistent and actionable clinical feedback about content materials. You’ll be open-minded and forward-thinking in approach, interested in innovative ideas for online services, a great team player with a positive can-do attitude; and you also have the ability to work independently and reliably using your own initiative. You’ll be able to demonstrate good clinical judgement and good understanding of how to help people improve their management of diabetes, or reduce their diabetes risk, and provide evidence that this has been applied in prior roles. You’ll have working knowledge of diabetes prevention, diabetes care, and the NHS; and you’ll have knowledge of health education, behaviour change theory and how to support people to adapt their lifestyle for better health outcomes.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK