Change Analyst (Information Systems)

Job Introduction

At the heart of our upcoming strategy lies the need to drive changes within our IS department to support our transition to a new technology stack to deliver our data strategy, and to enhance the way we support new and current information systems.

Fundamental to this process is developing better ways of working to improve support of our systems, used for our fundraising, memberships management and supporter activities. This is an exciting opportunity for an experienced Change Analyst to influence and deliver part of DUKs IT transformation Strategy.

Interview date: 12/07/21 - 24/07/21

Role Responsibility

This is a 6-month fixed term role for and Information Systems Change Analyst to come in and influence how change is managed in a busy and bustling Information System Team that is going through a stage of exciting transformation.

A key part of this role will be providing recommendations, and assisting implementing new ways of working, within the service desk team to bring a customer centric approach and creating essential documentation around processes, change and help with the creation of a knowledge management solution for both IS staff and our users. The role will support the service desk delivery manager to role out a new ticketing, and knowledge management system.

The Ideal Candidate

• You are experienced at bringing value to organisations through effective change and knowledge management, with excellent people skills, able to bring staff with you on a programme of process, systems, and cultural change.
• You are confident with improving changes to working practices to enhance IT change management processes in a busy application support environment including documentation of technical/process changes.
• You are willing to be hands on and dedicated to ensuring transition to new ways of working are implemented, clearly understood  and sustainable .
• You are able to be a champion of the new service desk system assisting to embed and train the organisation on use and self-service options.

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.  

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.  We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes.  We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do.  And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm.  If you’d like to be part of that, why not join us? 

To learn more about the work we do please visit our website

Diabetes UK