CRM Project Manager - 2 Years FTC
This role will be joining our fast-paced Better Data Programme, and will be responsible for engaging stakeholders across the business to scope and plan projects to deliver CRM technology, co-ordinate the gathering of requirements, and manage projects successfully to delivery. This is an exciting and high-profile role with the opportunity to drive real changes to ways of working within Diabetes UK. In turn we know that adopting better tools and ways of working will help us build better relationships with those who benefit from our services, and those who support us to achieve our goal of a world where diabetes can do no harm.
We are looking for a CRM Project Manager with full end-to-end experience who can drive forwards our work to identify, procure and implement appropriate CRM platforms.
With a skilled and confident programme team around you, you will be responsible for the implementation of the new software from the scoping stage all the way through to launch. You will be liaising with suppliers, business analysts, business change leads, testing specialists, and data governance and quality leads as well as wider business stakeholders to ensure we deliver an excellent product which drives forwards our ability to provide excellent customer experience to our audiences.
The Ideal Candidate
We are looking for someone with a proven track record in leading complex digital transformation programmes in charity settings, and an ambitious, self-motivated and dynamic nature, who feels confident delivering complex projects within wider programmes with high levels of dependency. You have a passion for customer service, and for finding the right tools to deliver an excellent customer experience for our audiences, and the motivation to deliver the best possible outcome for the charity and our customers despite any challenges that arise. You know how to manage different perspectives and can lead and develop relationships with stakeholders at all levels of the business, to engage, challenge and influence others, including motivating others to engage with the programme. Lastly you are confident handling complexity and can translate complex requirements or scenarios into clear, pragmatic ways forwards.
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
About the Company
Diabetes is the most devastating and fastest growing health crisis of our time. There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.
We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.
Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.
But there's more to do. And you can be part of it.
We're a diverse bunch and as a charity we recognise and respect the value of everyone.
We've recently been awarded a One Star Accreditation status by Best Companies. And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list.
We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.
We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?
To learn more about the work we do - Click here