CRM Analyst

Job Introduction

This is an exciting and transformative time for the Information Systems Team at Diabetes UK. We have embarked on a major change to our Data Processing systems and are transitioning to a new CRM platform. As the tech support for Business Analysts mapping existing and new tech processes, the CRM Analyst will be supporting driving through change projects, releasing process enhancements in ITIL framework, building ETL solutions and manage Business As Usual services. To support you in this role Diabetes UK will provide a training framework for soft skills and IT Systems including Microsoft certifications on the Azure platform

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our ‘Connected Working’ framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course. We do not dictate the number of days you have to attend the office.

Interview Date: week commencing 3 October 2022

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.  You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

 If you have any questions, please contact HRAdvice@diabetes.org.uk   

Role Responsibility

• You’ll be managing escalated incident tickets – proactively resolving where appropriate or escalating to Change Requests/Project initiations
• Support IT Team transition to Dynamics CRM
• Develop/maintain data import processes, engaging with stakeholders, capturing and testing their requirements
• Cover IT BAU tasks and adhoc resolutions of Service requests

Maintain Documentation for all Business As Usual procedures and processes

The Ideal Candidate

• Has excellent verbal and written communication skills
• Enthusiasm for learning new IT Systems and supporting non-technical colleagues on IT best practice with databases and supplemental applications
• Demonstrable experience documenting processes, procedures and systems
• 3 year minimum technical working experience supporting Marketing departments
• Working experience in NFP Sector
• Experience managing support request on a Service Desk/Ticketing system – Jira, Zendesk, Freshdesk, Kanban boards in Agile environment
• Demonstrable experience with ETL applications: SSIS, Talend, Importomatic
• Working Experience Data management in CRM and data processing applications, Raiser’s Edge, CareNG, Salesforce etc..
• Intermediate TSQL, MS SQL Server knowledge and experience – stored procedures, Functions, aggregations
• Experience working independently with minimal supervision

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Diabetes UK