Assistant Director of Services

Job Introduction

Our desire in Services is to help people manage their diabetes and live a fulfilling life. With a determined vision to transform lives we tackle the problems and challenges that people can sometimes face through providing a range of services that offer hope and solutions.  We provide practical support through our Customer Care Centre Helplines, the Online Forum, our events for children and families, and running the major diabetes professional and academic conference in the UK.  We also lead on Safeguarding and Type 1 strategy, and are developing a highly innovative digital diabetes education service.  

Application closing date: Sunday 10 February 2019 at midnight    
Panel interview date/dates: Telephone interviews 15 February; main interview Friday 22 February 2019. 

Role Responsibility

We are looking for an experienced leader to play a major part in the leadership and drive of all these services, to help build operational excellence and develop external partnerships.  You will have proven experience of leading high performance services, balancing the need for efficiency with sensitivity towards service users.  In addition, you will have senior level strategic influencing skills to deliver complex projects to a high standard.

The Ideal Candidate

• A robust and well organised individual with drive and creativity who provides excellent leadership and management of self, other people and resources
• A strong strategic thinker and influencer
• Informed by a strategic approach and philosophy to service provision that builds on the strengths and assets of people and communities who come to us
• Focussed on delivery of long term impact through the evolution of capabilities, services and programmes 
• Able to travel to regional and national offices within the UK 

Package Description

What we can offer you: 

• Generous annual leave starting at 25 days plus bank holidays 
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) 
• Early finish Friday and flexible working 
• Discounts on gym membership and days out 
• Employee assistance programme to give you support on any issues that come up in life  
• Annual season ticket loan 
• Very active social scene including sport teams, gardening and other activities 
• Generous pension provision, life assurance and permanent health insurance 

About the Company

Diabetes is the most potentially devastating – and fastest growing – health crisis of our time, requiring ongoing high-quality care and support. There are currently 4.6 million people in the UK living with diabetes, and 12.3 million more at increased risk of getting Type 2 diabetes. Those diagnosed face the risk of life-changing, and life-limiting, complications, unless they are given the very best care and the support they need to manage their condition well. As a society we need to work together now – and take action now – to fund critical research, improve healthcare and treatment, and prevent yet more people developing this potentially life-threatening condition. 

Diabetes UK is a forward thinking and commercially focused organisation, and is the leading charity for the 4.6 million people with the condition in the UK.

As we continue to improve our processes, through continual development and change, this is an exciting time to join us. With established funding streams and following on from the success of our previous five-year plan, we are in a strong position to continue developing and responding to changing environments.

We rely heavily upon the expertise and motivation of our staff in order to work towards our many aims and meet objectives. We aim to be an equal opportunity employer; the organisation recognises and respects the value and diversity of all. We gladly make the adjustments required for people with disabilities to join us. Our diverse functions mean that we can offer you a wide range of rewarding career opportunities.

Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.  

Diabetes UK is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to actively support this commitment.

Diabetes UK recognises and respects the value and diversity of all.

We have a vision of a world where diabetes can do no harm – if you’d like to be part of that, why not join us? 

To learn more about the work we do - Click here

Diabetes UK